Our invitation is simple — make a positive difference.
We serve over 20,000 guests per day, each encounter offering an opportunity to improve the lives of everyone involved: our people, guests and communities.
We believe that everybody matters, wants to make a difference, and that the experience of work can enrich people and contribute to their flourishing in life. That belief is embodied in our invitation and lived out in our values and mindsets.
Respect, Results, Relationships
Flourishing requires an environment where people feel safe and experience positive emotions, encouraging people and engaging work. We strive to create a work environment where everyone can flourish and reach their potential.
Our shared values of Respect, Results, and Relationships help us focus on what’s needed to create an environment conducive to thriving.
Respect is the basic notion that everybody is somebody — not a function, cog, or disposable. Each and every person matters. We show respect when anticipate needs and meet them, when we ask questions, when we give feedback and recognition, and when we see and develop the potential in ourselves and others.
The Results we’re after are Flourishing People and Thriving Businesses. We view those as mutually inclusive. A thriving business is the best way to help people flourish. And flourishing people are how we want to create a thriving business. To get results like that, we need you to bring your best ideas to work, your personality, your positivity, your eagerness, and your hopefulness. We want you to make things better.
Relationships are foundational to our well being as humans. We were built for connection. Those with healthy relationships are happier, more engaged and more productive, not just at work but in their personal lives as well. To promote healthy relationships we approach everyone from a place of trust, we strive to be excellent to each other, we give and ask for forgiveness, and we keep short accounts. We want you, in all areas of your life, to be better off for your time with us — relationships included.
Standards and policy manuals are great for teaching and learning how systems and processes are supposed to work, but fall short in many areas of human care. That’s why we have shared Mindsets that give us the freedom and responsibility to lead and create desirable experiences in every interaction we have. Our Mindsets are: Focus on the Guest Experience, Create Advocates, Master the Fundamentals, and People are our Legacy. Using these mindsets helps us embrace, adapt and inform our decision making so we can deliver the highest level of care and hospitality to each other and our guests.